FAQs

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orders | proofs | production | wraps | policies

 

Estimates & Orders

How do I receive an estimate and/or place an order?

A sales representative will guide you through your product options and direct you toward the best one that fits your need(s).   Once this has been determined, an estimate will be sent to you for approval.  You can either fax the signed estimate to 410.861.5290 or you can “reply” directly to the email the estimate was sent in, with a confirmation to place your order.  At time of order placement, orders under $300 must be paid in full while orders over $300 require a half deposit and/or an active credit card on file.

After the order is placed a layout will be created for you to review.

How long are estimates good for?

Unless otherwise stated, quotes are generally good for 30 days from the estimate date.  If additional time is needed, see your sales representative.

 

Proofs

Can I see a proof before I place my order?

Proofs are considered a service and are a part of your order.  Due to the time involved in creating the layout it will only be started after your order is placed.

Customers requiring proofs before order placement will incur a $75 proof fee.  This will be applied as a payment toward your order if placed within 30 days of the proof.

I placed an order. How long will it be until I receive a proof?

Most proofs are created and emailed within 48 hours.

What if I don’t like the proof created for my job?

Generally, most jobs require nothing more then basic layout and therefore, Instasigns does not charge for (reasonable) revisions.  Your job will not be placed into production until you have approved your proof.

However, if your job requires graphic design service beyond the normal scope of work, you will be notified of the additional fees before any additional work is preformed.

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Production

After my order is placed, how long will it be until it is finished?

Generally, it takes five business days from the time your proof has been approved.  This time can fluctuate based on the work load and the nature of the product.  Please remember, the turnaround time does not start until your layout has been approved.

Why has my job not been started?

There are several reasons why your job has not been started.

  1. Orders are started once an estimate has been signed and returned via fax or email confirmation (to the actual email the estimate was sent in).
  2. Full payment or deposit (see terms of payment) must be made when the estimate has been signed and returned.
  3. Proof must be signed and approved for printing.

If all the above steps have not been completed, your job will be delayed.  If you have completed steps 1&2 and have not received a layout yet, please contact our office at 410.848.2900.

I placed an order so why are my product(s) not in production?

The most common reason there is a delay in production is most likely due to multiple changes on the customer’s end.  If a lot of changes are made to the proof this will hold up your job going into production.  Another reason your job may not be in production is because Instasigns has not received a signed approval of the proof.

Your order will not go into production until the proof is approved.

Can you rush an order for me?

Instasigns offers the ability to rush an order (when the product allows) for an additional charge.  Since every order is custom made, how quickly it can be rushed out will be determined by the product as well as the time involved in the layout.  Just as orders placed for normal turnaround, your rush order will not go into print until the layout has been approved.  Instasigns cannot guarantee your deadline will be met, though, because we cannot control any delays that may occur on your part.

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Wraps

What is a Vehicle Wrap?

A Wrap is a large vinyl decal. It is applied directly over the original paint of the vehicle. The application of the Wrap allows you to change the car’s appearance in a very short period of time and in turn allows you to remove the Wrap, returning the vehicle back to it’s original condition in an even a shorter period of time, if it’s necessary!.

Instasigns’ alternative to paint is not only more cost effective, but will provide more pop, detail and impact that paint cannot come close to. Whether you are a large corporation, advertising for a weekend, a company advertising your business for a few years or an individual that has a custom Instasigns Wrap created for your daily driver. A Instasigns Wrap will get you noticed! Vehicle Wrap & Custom Vinyl Car Graphic Collage

The High Performance vinyl used for a Instasigns Wrap requires properly prepared surfaces to promote adhesion. On many vehicles, we will encounter painted surfaces that may not be conducive for that necessary adhesion and durability of the materials, such as door handles, hinges, textured surfaces, emblems, rubber, moldings, weather stripping, sliding windows, exhaust areas and some extreme convex and compound curves. Vinyl wrap material will NOT stick properly to rubber windows moldings. It is not recommended that these areas be wrapped. With this understanding it is up to the client’s discretion if they want to carver these areas of the vehicle.

We typically will not wrap rubber or plastic areas of the vehicle. It is important that you understand a Wrap does not provide for covering 100% of the vehicle, as some areas are not conducive to vinyl at all such as cracks, expansion joints and rubber seams. Some vehicles have indentations on bumpers and other areas that may distort the text if viewed up close. In most cases the images and message will look fine when viewed form the viewing distance of 10 feet away. The material manufacturers recommend a 1 inch gap in deep crevice areas to prevent material failure and insure correct adhesion.  The materials used by Instasigns are of the highest quality from manufactures such as 3M and Avery and have been designed and tested for outdoor use, such as the utilization of inks and laminates with UV properties, to help prevent fading and cracking over time. The durability of wrap materials is 3-5 years outdoors.

How much protection do you need? Instasigns can offer a corporate look, custom look or the wildest ideas you can come up with, we also offer you a warranted protection. Instasigns uses name brand media for a high-gloss off-the-showroom shine.

Vehicle Wraps vs. Paint

You might be wondering why you should go with our vehicle wraps over paint.  We’re glad you asked!  Below are a several reasons why vehicle wraps are a better choice than paint:

  • In many cases, wraps can be less than 1/2 the Cost of Paint – our vehicle wraps can be much less expensive than painting your vehicles to have the same effect.
  • Better Vehicle Resale or Trade-in Value – our vehicle wraps actually help protect the vehicle’s paint while they’re on the vehicle and can easily be removed without harming the vehicle’s finish.  And when you are ready to sell or trade-in your vehicles, you will get much more money for your vehicles if they do not have your company’s logos on the vehicles.  If you had painted your fleet vehicles, either you or the buyer (dealership or end-user) is going to have totally sand down and repaint the vehicle in order to sell or use it.  So in addition to the lower up-front cost of vehicle wraps, the overall cost for the life of the vehicle is also much less!
  • Safer Driving with Better Visibility –  the portion of the vehicle wrap that will cover your vehicle’s windows is transparent from one side – allowing you to see out of the vehicle while keeping the sunlight from harming your vehicle’s interior.  You can hardly tell there is anything on the windows at all while you are driving – making it safer for the driver and other vehicles around!  If your drivers are just plain horrible drivers, we’re sorry, but we aren’t going to be able to help them much!
  • Easy to Update – our vehicle wraps are easy to update.  If your company’s name, address, phone number, web site, slogan, or products change, it is much easier and less expensive to modify or update a vehicle wrap.  If your information is painted on the vehicle, that is a different story – one which your accounting department isn’t going to like to hear.
  • More Creative Flexibility and Freedom – you have much more creative flexibility and freedom with our custom vinyl graphic wraps for a couple different reasons.  Our auto wraps are created digitally and you can see the design before it’s on the vehicle so you can makes any changes before it’s final.  If you have an artist’s sketch, film, or other formats of your design already, we can convert it to a digital image, so that isn’t a problem either.  Because the vinyl graphics can go on your vehicle’s windows without reducing visibility, your design can seamlessly cover virtually your entire vehicle – giving you more space and flexibility to get your vehicle’s advertising message or custom design across!

Find High Resolution images

Large Format Printing and vehicle wraps requires Hi Resolution Images, unlike what you would find on a web page. We provide the following website links as a convenience to our customers. They are a good resource for finding superior quality stock photos and images that are suitable for large format digital printing. If you want to use any of these images in your graphics project.. you will be required to login and purchase your high resolution images from that website. We do not control the prices on these sites and they all very in price. We recommend Istock.com and 123RF.com for the best prices high quality stock images..

  • http://www.istock.com/
  • http://www.123rf.com/
  • http://www.absolutvision.com/
  • http://www.latinstock.us/
  • http://www.picturequest.com
  • http://pro.corbis.com/
  • http://www.gettyimages.com/
  • http://www.liquidlibrary.com
  • http://www.creatas.com

If you have artwork you want to send us please contact us so we can provide you with our Art Specifications document.

How does it look?

If you have to touch it to see how we did it, we did a good job! It looks as good as or better than a brand new car and it stays that way for up to 5 full years. One delivery van can offer more than 18 million visual impressions per year. Now you know why everyone is looking at you!

What else can you do?

Instasigns can produce all types of advertisement graphics for your company. We can also provide a wrapped vehicle for special events with a full time driver. Just imagine your logo or identity everywhere. Trucks, trailers, banners, and buildings can all have the same corporate or graphic look to represent you or your product better than your competitors! It’s about presence, standing out in the crowd and getting noticed. It sells supports and promotes to everyone who sees it.

How long does the custom process take?

In most cases from 10-20 days.

Will the material damage my paint?

Instasigns use only the finest High Performance Vinyl. This 3M Graphics material is designed to be removed without damaging the paint. However, you may want to be careful if you have an aftermarket non OEM(Original Equipment Manufacturer) paint job.

How long does installation take?

The application process in most cases usually takes a day or two for full wrap.

Why do you laminate?

Be very careful when your search for estimates on vehicle wraps. The proper way to print and install a vehicle wrap is to laminate the prints before you apply it to the vehicle. After the prints are dry, we wait 24 hours so the solvent ink can completely cure, then we install a 2mm over laminate onto the prints to protect them for the suns harmful UV rays. If you do not laminate the prints, they will fade color within one year of the wrap. We found out that there are several companies that provide wraps at very low prices, but they are not laminating the prints. Be very careful of this because your wrap will look horrible with in 12 months and you will have wasted your money.

The real over laminate also protects the expensive prints from any road grime and scratching.

Also laminated prints are safer to wash the car than wraps that are not laminated.

Is liquid Lamination OK?

Be careful with liquid lamination. There are companies applying liquid lamination to vehicle wraps because it is cheaper than over laminates and it may not be safe for your prints. It depends on what type of liquid they use and also the amount of liquid that is used on the prints. Liquid lamination is better than nothing for uv protection, and it’s cheaper than actual over laminate, but it is not as durable as an actual over laminate film. Also some liquid lamination will fall off with some car wash cleaning solvents.

By far the recommended professional procedure for wrap protection is over laminate film. We use 3M and Avery over lamination on all of our wraps.

How much does a wrap cost?

Great question! We get asked this question at least 5 times a day. The truth is each vehicle wrap is unique. Information from you is the key to a proper estimate.

Generally the cost for a partial can run from $500 – $2500

A full wrap can run from $2900-$5500

The size of the vehicle and the curve complexity plays a big part in the overall cost of the job.

Also long term vs. short term wraps can make a difference in the price because sort term material cost less than long term 3M vinyl material.

What is the cost?

  • Design Time: This is the number that is variable as most clients want custom design and this requires very specialized attention to detail the average design can take as little as 5 hours to some of our most complicated taking 40 hours and the average is 10 hours.
  • Materials: This number is predicated upon the amount of gross square footage needed to accomplish virtually seamless coverage of the intended area of wrap.
  • Setup: This number is the most stable and only occurs when a design file needs to be setup for print. This number will occur every time a file needs to be formatted for print.
  • Print: Print costs are included in the material costs and again is predicated upon the gross square footage.
  • Lamination: Is included in the material costs.
  • Contour cut (plotter). This fee occurs when the graphics need to be precision cut to follow body panels. A partial Instasigns Wrap would be an example that has a plotter fee.
  • Installation: This is the time it takes to prep and apply the graphics to your vehicle.  Most average size wraps take about 8-16 hours to install

What is the resolution of a Instasigns print?

An apparent 720 X 720, we can print up to 1400 Dpi though it is not neccesary

I want to photo/Image integrated into the design what size does the photo need to be?

For the minimum acceptable quality in print the photo needs to be at least 100 DPI at full size.

High resolution files become very large, do you have a way for me to send in my large format files?

Yes, we have a dedicated FTP server. Please see our FTP information under resources

Please contact us for the username and password to upload your large files.

Can I install Instasigns designs myself?

This is a very good question! Please be patient on this description!

Determining your skill level in working with vinyl applications will help you determine your ability in applying such an exclusive decal by Instasigns. The majority of Instasigns graphics and decals are produced on pressure sensitive media and is intended to be applied as a dry installation. This material is considered reposition-able. What this means is the material is NOT as aggressive(less sticky) on initial tack as other vinyl products (very sticky stuff). For example: A typical decal/sticker you may have worked with in the past was so aggressive when it initially touched the intended surface it could not be repositioned without being damaged. This is not the case with Instasigns material.

You’ve put stickers on. However, this isn’t just a sticker.

Instasigns Bombs Away bullet hole design from 2”to 12” inches and possibly a bit larger in diameter,” you could do” But a Burner Rocker Panel Partial application we recommend to be professionally installed to make sure you your design will compliment the car and not the trash can! This opinion does not take everyone’s skill level into consideration, were providing for a successful application only!

Will you pay me to drive someone else’s advertising?

No. Our company charges businesses to wrap their company vehicles.

Will a vehicle wrap damage my vehicle’s paint upon removal?

No. In all of our experiences, the only time a vehicle’s paint may be affected is in the case of a poor repaint job. Factory paint, in 99.0% of instances, is not affect by our wraps.

Will you wrap a leased vehicle?

Yes, like any other vehicle, the wrap can easily be removed without any damage at the end of the lease.

How long will a wrap last on my vehicle?

You can expect your wrap to last 3-5 years or longer, providing you are careful about power washing & sun conditions.

Do you offer any kind of warranty?

We offer a three year warranty on our wraps for material applied to painted surfaces and one year for material applied to window surfaces.

How do I care for my wrap?

Hand washing is best. Avoid high pressure washes and be careful never to use an ice-scraper Sweeping off windows with a soft broom and rear defroster will cause no damage to your window wrap.

What’s the difference between a ½, ¾, and full wrap?

1/2 Wrap includes the entire rear of the vehicle and 1/2 way up the vehicle, and includes a hood logo.

3/4 Wrap includes the entire rear of the vehicle and 3/4 way up the vehicle, and includes a hood logo.

Typically, a Full Wrap includes the entire surface of the vehicle with or without the roof, depending on the vehicle and the client’s wishes.

What is the approximate time frame expected for installation once the design is approved?

From the time that the design is completed and approved by our client, a wrap can be printed and installed within 10 days.

What kind of resolution is required for artwork files, and which type of files do you accept?

For vehicles, it is important to finish with a resolution of no less than 75dpi at full size. We can accept almost any file type (PC or Mac) and prefer the format to be in line-art, such as .eps files.

What if I don’t have any high resolution artwork?

High-resolution artwork is available and can be purchased through various sources. Providing you can purchase Royalty free artwork, you can then use it in all of your marketing material. We provide several links from our website to a few popular artwork sites.

Alternatively, we can assist you in designing a complete wrap from concept to completion which includes dealing with all of the high resolution artwork. Once completed, we will also provide you with a disk of your artwork for future use. The cost of the design can range in price, depending on the time and complexity.

Can you wrap anything other than a vehicle?

Yes. We have wrapped buildings, windows, storefronts and machinery. Providing that the surface to wrap has enough adhesion for the vinyl, a wrap is possible.

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Policies

Returns and cancellations

Due to the nature of the product, no returns can be made, however we will replace defective products. Defective products must be shipped or delivered back to us within two days of receipt of the product.

If you plan to make a return, the product must not be used in any form, even for a short period of time.

View our return policy

Warranties

Unless specified, no warranty is offered, implied, nor suggested.

Terms of payment

We accept Checks, Cash, Visa, Mastercard, Discover and American Express. We keep our services efficient and prices competitive by eliminating accounts receivable and a collections department

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